Points, VIP tiers, referrals, and personalised rewards — engineered to reduce churn and compound LTV. Build the habit loop. Then let Mage do the heavy lifting.
Why Retention Matters
5x
Acquiring a new customer costs 5x more than retaining an existing one
67%
Repeat customers spend 67% more on average than first-time buyers
60–70%
Probability of selling to an existing customer vs. 5–20% for a new prospect
Every tool you need. Nothing you don't.
Reward purchases, reviews, and social shares. Customers earn toward their next discount. A cycle that compounds with every order.
Aspirational tiers that unlock better perks as customers spend more. Status drives higher AOV and purchase frequency.
Turn your best customers into advocates. Reward both sides. High-quality acquisition that feeds retention.
Store credit as rewards, refund alternatives, or win-back incentives. A balance on file is a reason to return.
Automatic birthday rewards. A personal touch that builds emotional connection and drives purchases at key moments.
Klaviyo, Omnisend, Mailchimp. Trigger automated retention flows on tier upgrades, expiring points, and every loyalty event that matters.
Turn first-time shoppers into lifelong customers. Every tool, one platform, zero friction.
Reward repeat purchases with points, discounts, and exclusive perks. Over time, accumulated rewards create switching costs. Customers stay with you instead of shopping competitors.
Repeat purchase rate, LTV, purchase frequency, churn rate. Mage tracks all of them in a dedicated retention dashboard — and shows exactly how your loyalty program moves each number.
Most merchants see measurable improvements within 60-90 days. Points drive immediate repeat purchases. VIP tiers build long-term engagement that compounds.
Segment by purchase history, tier status, and engagement level. Then create targeted reward offers, bonus point events, and personalised emails for each segment.
Referred customers retain at 37% higher rates than other channels. They spend more too — built-in trust from the person who sent them.
Klaviyo, Mailchimp, Omnisend, and more. Trigger automated flows on points balance, tier changes, reward expiry, and referral activity.
“Great app! User friendly and straightforward. The customer service team has been great and so helpful with some minor tweaks I wanted to make and customize”
“I looked into so many different integrations for loyalty and referrals for our Shopify Store, but no one impressed me more than Mage on human connection, customer service, and value.”
