Gorgias is the AI-powered helpdesk built for ecommerce, unifying all support channels into a single inbox. The Mage and Gorgias integration puts loyalty context at your agents' fingertips, helping them understand each customer's relationship with your brand before responding.
When a ticket comes in, your team can immediately see the customer's points balance, VIP tier, referral history, and recent loyalty activity. This context enables faster resolutions and more personalized service - whether it's acknowledging a VIP customer or helping someone redeem their rewards.
Use the tier to change the experience, not just the greeting. Route your top tiers into a priority queue, give your highest tier a dedicated line, and let agents open with the customer's history the way American Express thanks a member for their years with the brand. Almost no Shopify store does this yet, and it is one of the cheapest ways to make a high-value customer feel recognised.
Here are some key highlights of the Mage and Gorgias integration:
New and noteworthy integrations
