Gorgias

Give your support team instant access to loyalty data for exceptional service.

Integration→Support

Gorgias and Mage

Gorgias is the AI-powered helpdesk built for ecommerce, unifying all support channels into a single inbox. The Mage and Gorgias integration puts loyalty context at your agents' fingertips, helping them understand each customer's relationship with your brand before responding.

When a ticket comes in, your team can immediately see the customer's points balance, VIP tier, referral history, and recent loyalty activity. This context enables faster resolutions and more personalized service - whether it's acknowledging a VIP customer or helping someone redeem their rewards.

How the Gorgias integration works

Here are some key highlights of the Mage and Gorgias integration:

View loyalty data in a customizable sidebar alongside every support ticket
Insert loyalty properties as variables into pre-built response templates
Identify VIP customers instantly for prioritized service
Access points balance, tier status, and referral links without leaving Gorgias
Empower agents to resolve loyalty-related questions faster

Installing the Gorgias Integration

From your Mage Dashboard, go to Integrations and select Gorgias to begin the setup. The integration will be active within seconds.

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