Chewy has no points or tiers. It runs two programs for repeat buyers: Autoship, a free subscription that takes 5% off eligible items on every recurring order, and Chewy+, a paid membership that costs $59 a year in the US and gives free shipping on every order, 5% back on food and pharmacy and 2% back on everything else as a rewards balance. Chewy+ cost $79 a year until at least 13 September 2026, and customers on Autoship generated 83.3% of Chewy's net sales in fiscal 2025.
Last checked on 28 October 2026 against the Chewy+ membership page and its FAQ as of 28 October 2026, the Autoship page as of 22 October 2026, the Chewy+ Terms (last updated 1 May 2024, as of 21 October 2025), the Autoship Terms (last updated 22 September 2023), Chewy's help page as of 15 February 2026 and Chewy's annual report on Form 10-K for the year ended 1 February 2026, for the US in US dollars.
This guide is written by Graeme, co-founder of Mage, a loyalty and customer accounts platform for Shopify.
Chewy Autoship and Chewy+ at a glance
| Feature | Details |
|---|---|
| Cost | Autoship is free. Chewy+ is $59 a year after a free 30 day trial, as of 28 October 2026 |
| Chewy+ price history | $49 a year "early access" in July 2025, $79 a year from at least October 2025 to 13 September 2026, $59 a year by 7 October 2026 |
| Who can join | Customers shipping within the 48 contiguous US states; Chewy+ members must be 18 or older |
| Points and tiers | None |
| Autoship discount | 5% off eligible items on every Autoship order |
| Chewy+ shipping | Free on every order with no minimum; other customers pay a flat $4.95 under $49 |
| Chewy+ rewards | 5% back on cat and dog food and all health and pharmacy items, 2% back on veterinary diets and everything else |
| Reward expiry | End of the month, 12 months after earning (terms) |
| Other Chewy+ perks | Pet Poison Helpline, free samples, exclusive deals, a virtual vet visit |
| Stacking | Autoship savings, other deals, free shipping and rewards all apply together |
How Autoship works
Autoship is Chewy's recurring-order program, and it has no fee. You set it up at checkout by choosing "Yes, make my life easy" for the items you want repeated, then pick how often they ship. Chewy emails a reminder before each order and when it ships, and you manage everything under Manage Autoship in your account.
Autoship takes 5% off eligible items on every order. Chewy also runs a separate discount on the first Autoship order, which changes over time, so it is not counted here. Autoship customers get priority access to popular items and essentials, and Chewy reserves inventory for their orders.
The schedule is flexible. You can change the frequency, skip a shipment, order early with "Order Now", add or remove items and change the date of the next order up to 48 hours before it ships, and you can cancel all future shipments from Manage Autoship. Prescription medications go on Autoship when a valid prescription is on file, and veterinary diet items need vet authorisation first. Items from an Autoship order can be returned.
Chewy's Autoship Terms (last updated 22 September 2023) add some rules members might not see. A pre-shipment email arrives up to 72 hours before the ship date, and you can edit or cancel until 12:00 AM the day before. The price charged is the one in that email or lower if the item has dropped, and Chewy can change Autoship discounts and eligibility at any time.
What Chewy+ costs and how to join
Chewy+ is $59 a year after a free 30 day trial, which Chewy describes as less than $5 a month. You join from the Chewy+ membership page, and you must be 18 or older. The membership renews automatically at the fee then in effect unless you cancel before a charge.
The price has taken three values in about 15 months. The membership page called $49 a year a "special early access price" in July 2025, then listed $79 a year from at least 30 October 2025 until 13 September 2026, and listed $59 a year by 7 October 2026. Rewards changed in the same window, from a flat 5% to the 5% and 2% split below. Anything quoting $79 or $49 is out of date.
How Chewy+ rewards work
Chewy+ pays rewards, not points. Members earn a percentage of what they spend as credit toward future orders, and the rate depends on what is in the cart:
| What you buy | Rewards |
|---|---|
| Cat and dog food, and all health and pharmacy items | 5% back |
| Veterinary diets and everything else | 2% back |
| Gift cards and pet insurance plans | Nothing |
Rewards appear in the account once the order ships and show at checkout for redemption. Until then the amount is an estimate. In the Chewy+ Terms (last updated 1 May 2024, as of 21 October 2025), rewards are worked out on the price after discounts and before tax, have no cash value, can't be transferred and are forfeited if not used by the last day of the month, 12 months after they were earned. The terms also limit earning to $3,000 of purchases a year, and CarePlus insurance plans are named as excluded.
What Chewy+ includes
- Free shipping: Every order ships free with no minimum. Other customers get free shipping on orders over $49 and pay a flat $4.95 below that.
- Rewards: 5% or 2% back on every order, as above.
- Pet Poison Helpline: Free 24/7 access to the helpline by chat or phone, which Chewy values at $99.
- Free samples: Trial-size treats, toppers and supplements that vary over time, which Chewy values at $30 or more.
- Exclusive deals: Member offers such as double rewards and discounts, which Chewy values at $30 or more. The terms say offers are limited-time and can be limited by purchase history.
- A virtual vet visit: The membership FAQ lists one free virtual vet visit a year, valued at $50, plus 10% off later visits.
Chewy's other services work for members and non-members alike: 365-day returns, 24/7 customer care and free chat with a vet team.
What Chewy+ is worth
Chewy advertises "$250+" in annual value for $59 a year and itemises it: $40 a year from 5% back on food, $56 from free shipping, $15 from 5% back on pharmacy, $12 from 2% back on everything else, and $99, $30 and $30 for the helpline, samples and exclusive deals. By our arithmetic the grid's items add up to $282, and the cash items alone (rewards and shipping) come to $123. Working backward from Chewy's own figures, the rewards rows assume about $800 on food, $300 on pharmacy and $600 on everything else in a year.
Our arithmetic on the break-even: the 5% rewards alone repay the $59 fee at $1,180 a year of food and pharmacy spend, or about $98 a month. Members who buy mostly 2% items need $2,950. Free shipping is worth the flat $4.95 on each order under $49, so Chewy's $56 figure equals about 11 small orders a year. A member who always spends over $49 gets nothing from that benefit.
How Autoship and Chewy+ work together
Chewy says Chewy+ benefits apply on top of any deals or savings on an item, including Autoship savings. On an eligible food item on Autoship, our arithmetic gives roughly 10% in total: 5% off at checkout, and about 5% back in rewards on the discounted price. The two programs are separate. Autoship rewards the repeat order and is free, and Chewy+ rewards the whole account and is paid.
Cancelling, refunds and terms
Chewy+ cancels from your Chewy account or by calling customer care on 1-800-672-4399, and the membership runs to the end of the paid term. The terms refund the full fee if you cancel within 3 business days of signing up or of converting from the free trial, less the value of any benefits used if that is lower than the fee. After that, the fee is refunded only if the account hasn't made eligible purchases or used benefits since the latest charge. Chewy can end a membership at its discretion, and refunds a prorated amount for full months remaining unless it ends the membership for misuse.
What Chewy doesn't publish
- How many members Chewy+ has. The annual report for the year ended 1 February 2026 and the first quarter release of 10 June 2026 give no Chewy+ member count, fee revenue or share of sales. Chewy reports "loyalty program memberships" inside other net sales ($406.8 million in fiscal 2025), together with private brand sales, telehealth, pet insurance and veterinary clinics.
- How many members reach the $250+ figure. Chewy itemises the components but publishes no average.
- A Chewy+ perk for Chewy Vet Care clinics. Chewy had 18 Chewy Vet Care clinics at the end of fiscal 2025, and the membership lists no benefit for them.
The fine print
- Chewy can change fees, benefits and terms without notice, and continued membership counts as acceptance.
- Chewy+ benefits apply only to eligible products sold on Chewy.com, and Chewy can exclude products with special shipping characteristics.
- Chewy+ is for personal or household use, with no resale or bulk buying.
- Free shipping for other customers starts at a $49 product subtotal, and eGift cards don't count toward it.
What stands out about Chewy's programs
Autoship is the loyalty program, and Chewy measures it. Autoship customers made up 83.3% of net sales in fiscal 2025, up from 79.2% a year earlier, and 84.4% in the first quarter of fiscal 2026. Chewy's definition counts everything an Autoship customer buys, not only the subscription orders, so the figure shows how many sales come from customers who subscribe rather than how many are automatic. The discount is 5%, so the pull is less about price than about not having to reorder, priority access and a schedule that is easy to change.
The rewards rate now follows what customers reorder. The 5% rate covers food, health and pharmacy and the 2% rate covers the rest. Food and pharmacy are the items pet owners buy again and again, so Chewy pays the higher rate where repeat orders already happen. The earlier flat 5% covered everything, and Chewy doesn't explain the change.
The reward is a balance that expires. Chewy+ rewards can only be spent on Chewy.com and are forfeited after 12 months, which gives a member a reason to place another order. A fee, an expiring credit and free shipping all point the same way, towards ordering from Chewy and not elsewhere.
What members should know going in:
- It renews automatically. The free trial converts to $59 a year unless you cancel.
- The 5% is not on everything. Only food and pharmacy earn it.
- Unused rewards expire. A balance is forfeited at the end of the month, 12 months after it was earned.
- The price has moved twice in 15 months.
Is Chewy+ worth joining?
If most of your Chewy spend is food and pharmacy, probably yes. Our arithmetic: $1,180 a year of food and pharmacy spend repays the fee in rewards alone, and any order under $49 adds the $4.95 shipping saving on top. That is roughly $98 a month, which a household with a large dog or several pets on prescription food can reach. If you buy mostly toys and supplies at the 2% rate and always spend over $49, Chewy+ is unlikely to pay back, and the free trial is the cheap way to check. Autoship needs no membership and no fee, so any regular reorder belongs on it. Take the Chewy+ trial only if you will cancel before it converts when you don't expect to hit the numbers.
What Shopify brands can learn from Chewy's programs
Chewy's two programs scale down to a Shopify brand with products people reorder.
- Make the subscription free and flexible. Autoship has no fee, takes a small discount and lets customers skip, reschedule or cancel up to the day before. A brand can offer a modest recurring discount, keep changes self-serve and put customers on a schedule that fits how fast the product runs out.
- Pay more on the products that repeat. Chewy+ pays 5% on food and pharmacy and 2% on the rest. A brand can set a higher earn or cashback rate on its replenishable collection and a lower one on one-off items.
- Let a paid tier stack with the subscription discount. Chewy+ benefits apply on top of Autoship savings. A brand can price a membership so one year of its members' typical repeat spend covers the fee, and show that break-even, as in the $1,180 example above.
- Pay rewards as a balance that expires. Chewy+ rewards are forfeited 12 months after they are earned. A brand can set an expiry window on credit and warn customers before it lapses.
- Test the price and keep the terms in sync. Chewy+ moved from $49 to $79 to $59. A brand that changes a rate or price should update the page, the terms and the emails the same day.
If you're building a paid membership program on Shopify, Mage's Memberships feature covers recurring billing monthly, quarterly or annual, a separate price for each tier, a trial or promotional rate before the standard price, automatic renewals, and self-service from the customer's account to view perks, update a payment method, switch billing cycle or cancel. Perks can include free shipping, a welcome discount, member-only codes, a first look at launches and sales, priority support and members-only cashback. Cashback pays store credit or a discount code after a qualifying order, can be limited by minimum order, product, collection or VIP tier, and can be awarded on a subscription renewal. Points expiry can be set to a number of days after earning, with a reminder before points drop off.
The Shopify loyalty program growing brands trust
See how Mage helps Shopify brands lift repeat purchase rate with loyalty, referrals and store credit.
Book a demo“Cannot say enough good things about the team at Mage Loyalty, one of the absolute best organizations we have ever worked with, full stop! So glad we connected with them, completely redid our loyalty program, new concepts, use of loyalty, increasing user engagement, showing us where we were not valuing our best customers, just WOW, amazing team!”
Read the West Coast Goalkeeping case study →
Frequently asked questions
How much is Chewy+? $59 a year in the US after a free 30 day trial, as of 28 October 2026. It was $79 a year until at least 13 September 2026.
Does Chewy have a rewards program or points? No points. Chewy+ members earn 5% back on cat and dog food and health and pharmacy items and 2% back on everything else, as a rewards balance spent on future Chewy.com orders. Autoship takes 5% off eligible items on each recurring order.
Does Autoship cost anything? No. Autoship has no fee, and you can change the schedule, skip a shipment or cancel from Manage Autoship.
Do Chewy+ rewards expire? Yes. Under the Chewy+ Terms, unused rewards are forfeited at the end of the month, 12 months after they were earned.
Can I use Chewy+ rewards and Autoship together? Yes. Chewy says Chewy+ benefits apply on top of Autoship savings, so free shipping and rewards stack with the Autoship discount.
How do I cancel Chewy+ and get a refund? Cancel from your Chewy account or call 1-800-672-4399. You get the full fee back if you cancel within 3 business days of joining or of the trial converting, less the value of benefits used, and after that only if you haven't ordered or used benefits since the latest charge.
Graeme is the co-founder at Mage Loyalty. He heads product development, from complex loyalty migrations and large-scale data handling to building the features shaping the future of loyalty on Shopify.
