Salt & Stone Membership: Levels, $5 Credits and How It Works

The Salt & Stone Membership is the free rewards program of the body care and fragrance brand. Members earn a $5 store credit on every membership order, and their level goes up with the number of orders placed after joining: Level 1 at the start, Level 2 at 3 orders and Level 3 at 5. Credits are redeemed on orders of $50 or more and expire 3 months after they are earned.

Last checked on 28 October 2026 against Salt & Stone's Membership page and the Membership section of its FAQs, for the US store in US dollars.

This guide is written by Graeme, co-founder of Mage, a loyalty and customer accounts platform for Shopify.

Salt & Stone Membership at a glance

The membership benefits section of the Membership page as of 28 October 2026.

How to join the Salt & Stone Membership

Joining is free: create an account at saltandstone.com/pages/membership, or sign in if you already have one, which activates the membership. There is no fee and no points balance to build, and the account dashboard shows your current level and what it takes to reach the next one.

One rule matters for existing customers. Purchases made before signing up don't count as membership orders, so a long-time customer starts at Level 1 with an order count of zero.

How you earn credits

There is one earning action: placing a qualifying order. Every membership order earns a $5 store credit, and the credit is available in the account dashboard immediately after the order is placed.

The credit is a flat $5 per order, not a percentage of the basket, so it doesn't grow with a bigger order. Cancelling or returning an order removes the credit that order earned, and the order stops counting toward the level. A member keeps the level already reached.

Orders with a subscription product earn the $5 credit when the subscription is bought at checkout, but recurring subscription orders don't earn it.

What a Salt & Stone credit is worth

A credit is a dollar of store credit, so $5 is worth $5. What it returns depends on the order it is spent on. Credits apply to orders of $50 or more, so on a $50 order a $5 credit is 10% off, and on a $100 order it is 5% off (our arithmetic). The flat amount rewards frequent, mid-sized orders more than occasional large ones.

How to redeem credits

Credits are redeemed from the account dashboard:

1. Log in to the membership account dashboard.
2. Choose Redeem credits.
3. At checkout, enter how much of the available balance to use.
4. A unique discount code for that amount is generated, and it can be applied to the cart automatically.

The balance applies to any order of $50 or more. Store credit can only be redeemed on one-time orders, not on subscription orders.

The How it works section of the Membership page as of 28 October 2026.

Membership levels and perks

Level depends on the number of orders placed after joining. The order count is the only qualifier: there is no spend threshold.

Level 3 is the top level, reached on the fifth order. The order count is the whole ladder: a member who has placed five orders since joining is at Level 3 for good. The $25 free shipping credit sits below the $50 minimum for free standard shipping in the contiguous US, and standard shipping below that minimum costs $8.

The fine print

• Credits expire 3 months after they are earned. Members are notified in advance of upcoming expirations.
• Credits apply to orders of $50 or more. A credit can't be used on a smaller order.
• Credits work on one-time orders only. Recurring subscription orders neither earn the $5 credit nor accept store credit.
• Orders must be over $10 to count toward the next level.
• Earlier purchases don't count. Only orders placed after signing up with the membership account raise the level.
• Returns and cancellations remove the credit. The order also stops counting toward the level, and the member stays at the current level.
• Levels are permanent. A level is not downgraded over time.
• Leaving the program is by email. Members who want out contact Salt & Stone at info@saltandstone.com.

What stands out about the Membership

Levels follow how often you order, not how much you spend. Three orders and five orders are the only thresholds, so a shopper buying a deodorant and a body wash each time progresses at the same speed as one buying a full set. For a brand whose products are replenished regularly, an order count rewards the habit the business wants.

A flat $5 credit is easy to understand and brand-wide. Credits are quoted in dollars, so there is no points conversion, and the credit is the same at every level. What changes at higher levels is the extras: gifts, a shipping credit and events.

The 3-month expiry and the $50 minimum work together. A credit has to be used within a quarter, on an order large enough to qualify. That pushes the next order forward and sets a floor on its size.

Levels never drop. Programs often reassess status each year. Here the level is permanent, so a Level 3 member keeps the gift, shipping credit and events without having to keep up a pace.

What members should know going in:

• The gifts and shipping credit aren't described in detail. Salt & Stone lists a free mini gift at Level 2, a free bonus gift and a free shipping credit at Level 3, but doesn't say whether a gift arrives once or with every order.
• Credits are short-lived. A member who orders twice a year loses the credit from the first order before the second one is placed (our arithmetic).

Alongside the Membership, Salt & Stone runs a separate Subscribe & Save program at 15% off and a Refer a Friend program that pays the referrer store credit when a referred friend places a first order.

Is the Salt & Stone Membership worth joining?

If you buy from saltandstone.com at all, yes: it is free, and every order earns $5. A regular who orders at least once every 3 months and reaches $50 gets 10% back on those orders and a path to Level 3 by the fifth order. An occasional shopper gets little, because a credit expires after 3 months and only works on a $50 order. A shopper who mostly buys at retailers won't benefit, since the program counts orders on saltandstone.com only.

What Shopify brands can learn from Salt & Stone's Membership

The Membership is small, and its mechanics carry over to other Shopify brands:

1. Use order count for tiers when the product is replenished. A deodorant or body wash is bought again and again, so the number of orders describes loyalty better than spend. In Mage, VIP tiers can be entered by number of orders, amount spent or points earned, with a base tier at zero.
2. Make levels permanent when you want a simple promise. No downgrade rules means nothing to explain. In Mage, tier progress can run on lifetime totals, and status can instead be protected for twelve months.
3. Pay in store credit, not points. A dollar credit needs no conversion. In Mage you can run the program in points or in store credit, and cashback can pay store credit after a qualifying order.
4. Add an expiry to create a reason to come back. A three-month window sets a deadline. In Mage, credit expiry is configured in days, and expiry warnings go out by email.
5. Save early access for members. Launch access costs nothing and rewards the customers most likely to buy. In Mage, VIP tiers can carry early access to launches and upgraded shipping at checkout.

If you're building a loyalty program on Shopify with VIP tiers, Mage covers the structure above: points or store credit, cashback, VIP tiers by order count or spend, configurable expiry and early access perks.

Frequently asked questions

Is the Salt & Stone Membership free? Yes. Joining is free: create an account at saltandstone.com/pages/membership, or sign in to an existing account to activate the membership.

How much is a Salt & Stone credit worth? A $5 store credit is earned on every membership order and is worth $5 off an order of $50 or more.

Do Salt & Stone credits expire? Yes. Membership credits and rewards are valid for 3 months from the date they were earned, and members are notified before they expire.

How do I reach the next level? Place more orders after signing up: Level 2 is 3 to 4 orders placed, and Level 3 is 5 or more. Orders need to be over $10 to count. The account dashboard shows your current level and how to reach the next one.

Do my past purchases count toward my level? No. Only orders placed after creating the membership account count.

What happens to my credit if I return an order? The credit earned on that order is removed, and the order doesn't count toward your level. You stay at the level you have already reached.

Can I use credits on a subscription order? No. Store credit can only be redeemed on one-time orders. A $5 credit is earned on the checkout order that contains a subscription product, but not on recurring subscription orders.

Can a level be lost? No. A level is permanent and isn't downgraded over time.